Senior Systems Engineer will have primary responsibility for the day to day operation and monitoring of software and storage systems and hardware. The Senior Systems Engineer will serve as the escalation point for other Systems Engineers and Service Desk personnel in troubleshooting end user issues. Additionally, the Senior Systems Engineer will provide strategic capacity planning and develop a roadmap for technology.

Additional responsibilities will include but are not limited to:

·        Operate and maintain Office 365 to include Exchange in the Cloud

·        Operate and maintain system patches, software, storage and hardware systems

·        Serve as an escalation point for Service Desk personnel to troubleshoot end user issues with exceptional customer service

·        Assist the IT Systems Manager in developing standard work for all Service Desk procedures related to systems operations

·        Provide operational metrics to the IT Systems Manager

·        Ensure standard work is being followed in the operation and maintenance of all systems under the role’s span of control.

·        Plan and assist in the implementation of new systems and the decommissioning of end of life systems

·        Assess the current environment and suggest/engineer improvement paths where needed

·        Conducts project planning, cost analysis and vendor comparisons, creating a department blueprint for technology needs.

·        Coach, train, and mentor less experienced Systems Engineers and Service Desk team members.

• Bachelors Degree preferred
• 6 years of relevant experience
• MCP or MCSE/MCTS certifications required
• Experience in systems operation and maintenance
• Exceptional written and oral communication skills
• Must possess a continuous/process improvement focus
• Excellent customer service skills
• Ability to operate independently or within a team environment
• Demonstrated ability to mentor less experienced team members
• Experience required with the following:
  • System Patching and Firmware upgrades
  • O365 – Exchange in the Cloud
  • Exchange 2007/2013 On-Premise with Hybrid
  • Microsoft Active Directory Schema
  • DNS/DHCP
  • Microsoft Group Policy
  • VMWare ESX        
  • Microsoft Hyper-V
  • Virtual DR Strategy
• Experience in the following is highlypreferred:
  • Microsoft Lync/Skype for Business
  • Microsoft SQL Administration
  • Microsoft SharePoint 2013
  • Dell Server and Storage Hardware 
  • Citrix XenApp/XenDesktop
  • Citrix Netscaler
  • Microsoft SCCM
  • Microsoft O365 Spam Filter
  • Microsoft Powershell          
  • Juniper SSL VPN   
  • Microsoft Forefront and Identity Manager
  • F5 Load Balancers  
  • EMC Avamar
  • WFilters and Reporting Serviceseb Content